SafetyTac® Warranty Policy
Here at Creative Safety Supply, we stand behind our SafetyTac® Industrial Floor Tape with a 1 Year Warranty on SafetyTac® and a 2 Year Warranty on SafetyTac® 2.0.
Our guarantee is this: As long as the tape is properly installed and maintained, it will remain effective for a minimum of 1 year (2 years for SafetyTac® 2.0), or we will replace it for free.
SafetyTac® is guaranteed to ship without manufacturer defects. If the SafetyTac® you receive is defective at the time you receive it, immediately contact our Customer Service at 1-888-246-6770 during open office hours (Monday thru Friday, 6AM - 3:30PM Pacific Time) and our team will ensure that you receive a replacement.
For full warranty coverage to be in effect, SafetyTac® must be applied to a clean, dry floor. The floor surface must be uniform, free of pits or grooves, and above 45 degrees fahrenheit during installation. As well, SafetyTac® must be properly tamped to the floor surface with at least 250 pounds of downward pressure, and allowed to dwell without any traffic for one hour to ensure maximum adhesion.
For a copy of the SafetyTac® installation procedure, please review our installation guide here: Installation Instructions
The following situations are not covered under warranty:
- Damage caused by dragging pallets, skids, equipment, or similar items over SafetyTac®
- Physical damage of the tape (cutting, scraping, burning, etc.), either deliberate or accidental
- Acts of nature or weather
- Not following the installation instructions
All warranty claims are evaluated on a case-by-case basis. As part of our warranty claims process, we may ask you for photos of any/all affected areas where SafetyTac® has failed. This not only helps us evaluate your claim, but helps us know how we can better develop the product. Most warranty claims are handled within 48 hours, but can take longer depending on the issue.
In no event is Creative Safety Supply, LLC liable for incidental or consequential damages of any kind or nature whatsoever as a result of purchasing or using SafetyTac®. By purchasing SafetyTac®, you agree that Creative Safety Supply’s liability to you on any claim will not exceed the purchase price.
If you have any warranty questions, or need to file a warranty claim, please contact our Customer Service staff at 1-888-246-6770 during open office hours (Monday thru Friday, 6AM - 3:30PM Pacific Time).